Information Use Required By ICANN or Other Domain Administrators/Registries
ICANN (the Internet Corporation for Assigned Names and Numbers) is the organization that governs the functions performed by both its accredited registrars, and the registries in regulating the domain name registration process. ICANN requires that each of its registrars must make available the personal information we collect from you when you apply to register any generic top-level domain names (i.e. com, net, org, biz, info, and name) to the public on a publicly accessible database known as the WHOIS database. In addition, it applies to some country code top-level domains.
For example, in Australia, the personal information you supply to us in applying for a domain name registration for a com.au domain name must be made public on the publicly accessible database run by the com.au registry.
The public policy behind this requirement is that the personal details of domain name right holders should be freely available to all other users of the Internet. This public policy is adopted by the domain name industry as a whole. The requirement means, however, that Social Birds will not be able to control how members of the public may use the information made available on these publicly accessible databases.
In addition, ICANN has another mandatory requirement that all its accredited registrars make the WHOIS database of personal information for com, net, and org available for bulk downloads by third parties who have entered into a bulk access agreement with Social Birds. If you do not want your personal information to be included in these bulk downloads, you may opt-out of this service by contacting us.
Information Use to Fulfil Our Role as Registrar
We will be contacting you using the personal details you provide to us when you apply for a domain name registration through Social Birds, to advise you of all relevant information relating to your domain name license. This includes any account administration information including renewal information and billing information, as well as notices of any important system changes which will impact your online interactions with us. Each of these functions is necessary if Social Birds is to effectively fulfill its role as the registrar of your domain names.
Social Birds may use your information to measure your experience of our services and products and to inform you of new product developments and associated services that we believe will interest you. If you do not wish to receive email notices or other communications from Social Birds regarding additional products and services, simply use the newsletter unsubscribe function available here to notify us that you wish to opt-out of this service.
We may use your information in statistical form to analyze your purchasing preferences. This information is not used to track your individual preferences but rather to give us a general picture of the products and services our customers prefer. We might also gather information in statistical form such as the number of visitors who visit the Social Birds website on a daily basis. Again this is not used to track any individual customer’s browsing habits.
We may use your email communications with Social Birds to analyze customer service issues as a way of identifying potential improvements for Social Birds products and services. In addition, we may occasionally monitor telephone conversations with you in order to facilitate staff training and to maintain our high levels of customer service. We will always inform you prior to any telephone conversation which is monitored in this way to obtain your prior approval.
We may use your IP address to contact your Internet Service Provider to let you know of any problems with payments you have made to us where we believe this is reasonably necessary to protect against fraud and credit card misuse.